Coconut Creek, FL
Warehouse Wi-Fi That Survived a Metal Roof and Peak Season
Managed Wi-Fi, segmented traffic and priority for the shipping workflow under a metal warehouse roof.
Fast help from a real engineer, remote or onsite.
IT Support for Small Businesses
Computers, email, Wi-Fi, servers, printers that refuse to print: one call, one engineer, fixed. Hourly help or a monthly plan, remote or onsite.
When something breaks at a small business, the clock starts. Every hour your email is down or your point of sale is frozen is money walking out the door. And the last thing you need is a support line that treats you like ticket #48213.
KYTHEL's IT support is built the opposite way. You reach a senior engineer directly, most problems get fixed remotely within the hour, and when hardware needs hands, we show up. No jargon, no upsell, no 'have you tried turning it off and on again' script, although, honestly, sometimes that is the fix.
Use us once for a nasty problem, keep a block of prepaid hours on the shelf, or put your whole team on a support plan. Start small; upgrade only if it earns it.
Who needs IT support
- Small teams that need a reliable IT lifeline without a full managed contract
- Offices with a recurring gremlin: flaky Wi-Fi, sync issues, a server nobody understands
- Businesses that want fast onsite help in Palm Beach and Broward County
What is included
Everything IT support should cover
Remote help desk
Call or email, screen share, fixed. Around 90% of everyday issues never need a site visit, which keeps your bill down and your day moving.
Onsite support
For hardware, cabling, network gear, and anything that needs hands, an engineer comes to your office across Palm Beach and Broward County.
Emergency response
Server down, ransomware scare, office offline: we prioritize genuine emergencies and start work immediately, not 'within 2–3 business days.'
Email & Microsoft 365 / Google Workspace
Mail flow problems, missing folders, sharing chaos, migrations, and the eternal mystery of the calendar invite. Sorted.
Network, Wi-Fi & printers
Dead zones, slow internet, VPNs, and printers with attitude. We diagnose the real cause instead of guessing at symptoms.
New employee setup & offboarding
Accounts, laptop, email, security, and access: ready on day one. And when someone leaves, access actually gets shut off.
Servers & workstations
Windows and Linux servers, aging desktops, upgrades, migrations, and honest advice about when to repair versus replace.
Hardware & procurement
We spec and source the right equipment at fair prices: no mystery markups on hardware, no buying more than you need.
Relevant projects from our service history
See the problem, the work and the outcome. Each project’s actual location is shown below.
Coral Springs, FL
Securing Remote Access for a Coral Springs Shipping Company
Direct public RDP access was removed while staff retained remote access through a VPN.
St. Petersburg, FL
Restoring a St. Petersburg Locksmith's IT After Hurricane Ian
Temporary internet, phone rerouting and database recovery restored key functions after the storm.
How it works
Three steps, no drama
- 1
Reach the help desk
Call or email. You get a human response fast: about 15 minutes on Professional and Complete plans for critical issues, same business day for everything else.
- 2
Remote fix first
We connect securely, find the real cause, and fix it while you watch. Most issues end here, usually within the hour.
- 3
Onsite when it counts
If hardware needs hands, we schedule a visit, same day for emergencies in our core Palm Beach / Broward area.
Pricing
Pay for help, not overhead
One rate: $89 per hour. The first hour is billed in full, whether the fix takes five minutes or fifty-five, and after that, time is prorated, so you never pay for a second hour we did not use.
No trip fees, no diagnostic fees, no surprises after hours. The quote you approve is the bill you get. If you find us fixing things every week, a managed IT plan usually saves you money, and we will tell you when you hit that point.
Where we work
IT Support across Florida
Questions
IT Support: fair questions, straight answers
How fast do you actually respond?
Critical issues (office down, server down, suspected breach) get a response in about 15 minutes on Professional and Complete plans and work starts immediately. Routine requests are handled same business day. You are talking to the engineer who fixes it, not a dispatcher reading a script.
Do you fix things remotely or in person?
Remote first: roughly 90% of issues are resolved over a secure screen share within the hour. Onsite visits cover the rest (hardware, cabling, network installs) across Palm Beach and Broward County, with scheduled visits beyond.
Do you support both Mac and PC?
Yes: Windows, macOS, and Linux, plus servers, firewalls, switches, Wi-Fi, printers, and VoIP phones. Offices that mix platforms are normal for us.
Can I hire you for a single problem?
Absolutely. A lot of long term clients started as a single desperate phone call. There is no obligation to sign up for anything ongoing.
Do you offer support after hours or on weekends?
Professional and Complete managed plans include 24/7 help desk. Essential includes business-hours help desk with 24/7 monitoring. For everyone else we take work after hours when the schedule allows, billed at an after hours rate. It is worth a call either way.
What do you not support?
We stay honest about scope: we do not repair phones or tablets, replace cracked laptop screens, or set up home theaters. We do fix home computers and home offices, from recovering an old Mac to installing security cameras, at the same hourly rate. For businesses: networks, computers, servers, email, and the software your company runs on.